Privacy Policy

1. Data Controller

Resonia OÜ
Business ID: 14849928
Address: Aia tn 4, 10111 Tallinn, Estonia
Email: klienditeenindus@resonia.ee

2. Contact Person for Registry Matters

Name: Jörgen Weckström
Email: klienditeenindus@resonia.ee

3. Name of the Register

Resonia Customer and Marketing Register

4. Data Subjects

– Representatives of client companies
– Private individuals involved in debt collection cases
– Partners and service providers
– Website users (cookies and analytics)

5. Purpose and Legal Basis of Processing

Personal data is processed for the following purposes:
– Handling debt collection assignments
– Managing customer relationships and communication
– Fulfilling contractual and legal obligations
– Website analytics and development
– Marketing communication (based on consent only)

Legal grounds for processing:
– Contract (GDPR Article 6(1)(b))
– Legal obligation (e.g., Accounting Act, Debt Collection Act)
– Consent (e.g., direct marketing and cookies)
– Legitimate interest (e.g., customer relationship management)

6. Register Contents

The register may include the following data:
– Name, address, phone number, email address
– Personal identification code (for debt collection purposes)
– Invoice and payment information
– Contractual details
– IP address and browser behavior from website usage

7. Regular Sources of Data

– Information provided by the customer or partner
– Public sources (e.g., Estonian Business Register, Population Register)
– Technical data collected from website use (cookies, analytics)

8. Regular Disclosures and Transfers

Data may be disclosed to:
– Authorities as required by law
– Billing and debt collection system providers
– IT and cybersecurity service providers

Personal data will not be sold or disclosed to third parties for marketing purposes without consent.

9. Transfers Outside the EU/EEA

Personal data is primarily stored and processed within the EU/EEA.
In exceptional cases, appropriate safeguards such as Standard Contractual Clauses are used.

10. Data Security

We ensure data security through:
– Encrypted connections and secure servers
– Firewalls and restricted access
– Regular audits and access logs

Only authorized personnel can access personal data.

11. Data Retention

– Billing and debt collection data: retained for 6 years (Accounting Act)
– Personal data: deleted within 2 years of the end of the customer relationship, unless longer retention is required by law
– Cookie and analytics data: retained according to the cookie policy

12. Rights of the Data Subject

Data subjects have the right to:
– Access and rectify their personal data
– Request erasure and restriction of processing
– Object to processing based on legitimate interests
– Withdraw consent (e.g., for marketing)
– File a complaint with the Estonian Data Protection Inspectorate: www.aki.ee

Requests are generally processed within 30 days.

13. Cookies

Our website uses cookies to improve user experience.

Types of cookies used:
– Essential cookies (basic site functions)
– Analytics cookies (visitor tracking)
– Functional cookies (e.g., language selection)
– Marketing cookies (only with consent)

Users can manage cookies through their browser settings.